Help Desk

Response Time

Our normal response time is 2 business days but we strive to provide the first response as quickly as possible. Depending on the request, we may need additional time to complete it.

For priority support, please see our Dedicated Support & Insurance plans. With any plan, you’ll get the VIP treatment with guaranteed response times.

Payment Terms

Once we review your request, we will let you know how long your request will take to complete.

All requests require payment in advance via ACH (bank transfer). Once you approve the estimate, we will send you an invoice. Once payment is made, your request will be booked into our development schedule.